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Firewalls and TurboTax

Updated: 12/11/2008
Article ID: 113

TurboTax 2008 for Win/Mac connects to the Internet to perform tasks such as downloading software updates and e-filing returns. If your firewall prevents TurboTax from accessing the Internet, you can't download or e-file.

Most firewalls prompt for permission when an "unknown" program attempts to connect to the Internet. If a previous request for permission was denied, your firewall may block the program until you add it to the list of programs it allows.

Some firewalls automatically allow TurboTax to access the Internet. For other firewalls, you need to add TurboTax ports and addresses to the firewall's list. View your firewall's Help for specific steps.

Popular Firewalls

The links below may help you resolve issues with your firewall.

Note: Be sure you have the latest version of your firewall software, and the most recent updates for your version.

 

McAfee

Note: If you're using Windows 2000/XP/Vista and you've uninstalled McAfee software, you need to ensure that all of the software has been removed. A McAfee file may still be present that prevents TurboTax from updating. How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe) [ID 107083].
 


ZoneAlarm


Norton


Trend Micro PC-cillin

 
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