- Return Not Loading into Adobe Properly
Return Does Not Load Completely into Adobe Reader When Printing from TurboTax Online
When you select Print in TurboTax Online, your tax return should display in Adobe Reader, allowing you to view and print your return. You must have the Adobe Reader software installed on your computer to print from TurboTax Online.
Some customers have reported that when they select Print, either nothing happens, they get an error message, or Adobe Reader loads but their tax return does not appear.
This is usually caused by Pop-up Blockers being enabled when you are attempting to view and print your forms.
Here are some suggestions to troubleshoot this issue:
You can select the Back button, then select the View Returns button again. You may have to wait longer than usual for the entire page to re-load in your browser:
- If the page loads, continue following the on-screen instructions in TurboTax Interview to complete your tax return.
- If the page doesn't load within 20 seconds, try selecting the Back button again. Do not select the Continue button if the page hasn't loaded.
Adobe Reader window in TurboTax Online
You can temporarily disable your Web browser pop-up blocking feature to view and print your return using TurboTax Online.
Microsoft Internet Explorer
Follow these steps:
- Select Tools from the menu at the top of the browser.
- Select Pop-up Blocker from the drop-down menu.
- Select Turn off Pop-up Blocker.
- Attempt to view or print your return using TurboTax Online.
Mozilla Firefox
Follow these steps:
- Select Tools from the menu at the top of the browser.
- Select Options from the drop-down menu
- In the Options window, select the Content icon.
- Clear the check box labeled Block Popup Windows.
- Select OK to close the Options window.
- Attempt to view or print your return using TurboTax Online.
Netscape Navigator
Follow these steps:
- Select Tools from the menu at the top of the browser.
- Select Security Center from the drop-down menu.
- Select the Popup Blocking tab in the Security Center window.
- Select the blue arrow icon next to For this Site.
- Adjust settings that will enable popup windows and close the Security Center Window.
- Attempt to view or print your return using TurboTax Online.
Note: Remember to go back and enable Pop-up blocking in your browser once you have completed viewing or printing your return.
If disabling Pop-up Blocking with your Web Browser, follow the steps below to troubleshoot Adobe Acrobat Reader.
- Download the latest version of Adobe Reader from the Adobe web site and save it to your computer. Adobe Reader is free software offered by Adobe Corporation.
- Close all programs.
- Install Adobe Reader.
- Restart your computer.
- Re-enable your virus-protection program.
-
Open your return in TurboTax Online then try printing your return again.
There are a few more steps in this workaround than just a simple uninstall/reinstall. If you have already tried this, check steps 4-7 when you try again.
- From your Windows taskbar, select Start, Settings, Control Panel, Add or Remove Programs.
- Locate and select Adobe Reader (or Adobe Acrobat Reader). There may be several Adobe Reader Updates installed as well.
- Uninstall the main program.
- Select Remove.
- Once Adobe has been uninstalled, double-click your My Documents icon on your computer Desktop.
- Select Tools, Folder Options then File Types.
- Locate and click the PDF extension in the first column.
- Select Delete.
- Close all open windows then follow the above steps to Install/Upgrade Adobe Reader.
Foxit Reader is another online PDF viewing application similar to Adobe Reader that you can download and install for free.
Go to the Foxit web site at http://www.foxitsoftware.com/pdf/rd_intro.php to download the Foxit software on your computer. Make sure that you follow the software installation instructions.
