Select one of the links below to solve your font issue.

• "Fonts are missing" message on Windows
• "Fonts are missing" or "Fonts damaged" messages on Macintosh
• "Required fonts not installed" message on Windows
• Other Troubleshooting tips
• How to install fonts on your computer

You'll see this error message when one or more of your font files on your computer have been damaged.

To fix this problem, you'll delete the damaged fonts, and then re-install the fonts on your computer. Here's how:

If you have a TurboTax CD

1. Print these instructions.
2. Close TurboTax and insert your TurboTax CD.
3. In the Windows taskbar, select Start, and then select Run.
4. In the Run pop-up, type %windir%\fonts, and then select OK.
5. In the Fonts window, select View, and then select Details.
6. Right-click and Delete each of the following font files. Select OK to confirm each deletion.
   • Monotype Corsiva
   • Monotype Sorts
   • OCRA2_P.TTF
   • OCRBMT.TTF
   • QT2_B.TTF
   • QT2_I.TTF
   • QT2_P.TTF
   • QT2C_B.TTF
   • QT2C_I.TTF
   • QT2C_P.TTF
   • QT2M_P.TTF
   • QT2PI_P.TTF
7. After you've deleted these fonts, select File, and then select Install New Font.
8. In the Drives drop-down, select the drive that contains your TurboTax CD.
9. In the Folders list, double-click the Fonts folder. This is the Fonts folder on your CD.
10. Select All, then select OK.
11. Close the Fonts window.
12. Open TurboTax and try printing your tax return again.

If you downloaded TurboTax and don't have a TurboTax CD

1. Print these instructions.
2. Close TurboTax.
3. In the Windows taskbar, select Start, and then select Run.
4. In the Run pop-up, type %windir%\fonts, and then select OK.
5. In the Fonts window, select View, and then select Details.
6. Right-click and Delete each of the following font files. Select OK to confirm each deletion.
   • Monotype Corsiva
   • Monotype Sorts
   • OCRA2_P.TTF
   • OCRBMT.TTF
   • QT2_B.TTF
   • QT2_I.TTF
   • QT2_P.TTF
   • QT2C_B.TTF
   • QT2C_I.TTF
   • QT2C_P.TTF
   • QT2M_P.TTF
   • QT2PI_P.TTF
7. Re-install TurboTax by double-clicking the TurboTax installer file you originally downloaded.
8. Open TurboTax and try printing your return again.

Note: Your printer driver must be updated to the latest version. Make sure that you contact your printer manufacturer to learn how to update your printer driver.

 

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You'll see these messages when attempting to open TurboTax for Mac in Mac OSX.

To resolve this issue, log on to your computer as Administrator, and then try again. See Administrator Rights for details.

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We have created a tool that can determine which fonts are causing this problem. Make sure that your computer is connected to the Internet, and then follow the instructions.

Check your computer for missing fonts

1. Download the TTDiag07 application to your computer, then start the program.
2. From the TurboTax Diagnostic Utility dialog box, select your version of TurboTax in Select Product.
3. Select Start Analysis.
4. When the analysis has finished, select Save to File.
5. Restart your computer and then try printing from TurboTax.

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If you are still unable to print, try the following:

Follow the steps above for checking missing fonts, except this time select the Always download and install new fonts TurboTax uses option, and then select Start Analysis. Once the analysis is finished, you will need to restart your computer.

After you run the Diagnostic Utility, look for Memory Available in the utility window. If this is very low, such as 0.00, you need to free up some working memory. Close all running programs (except the diagnostic tool) and then run the tool again. Check if any memory was freed up. If so, reopen TurboTax and try printing your return.

After you run the Diagnostic Utility, select View Fonts from the utility window. If any boxes are empty or contain very small fonts, or if they are all the same font, you either need to reboot your computer or the files are corrupt. You can also select the View button next to a font. If there are only a few numbers running down the left side, the font is either corrupt, or your computer needs rebooting.

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If you are still unable to print, you can manually download the necessary fonts from your original Windows CD.

The fonts you need are:

• cour.ttf
• courbd.ttf
• courbi.ttf
• couri.ttf

Windows 98 or older

Copy and paste the new fonts into your Windows Fonts folder (C:\Windows\Fonts), and then run the tool again. For more information about downloading files from your Windows CD, check out the Microsoft support site at http://support.microsoft.com/kb/q129605/. Look for Extract Files by Using Startup Disk under the version of Windows you are using,

Windows 2000 or newer

Copy and paste the new fonts into your i386 folder (2000: C:\WINNT; XP: C:\Windows), and then run the tool again.

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